Privacy Policy

1. Introduction

Platinum Passengers is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act, 2013 (POPI Act). By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect the following personal information when you use our website:

• Personal Identification Details: Name, surname, and contact information (email, phone number)

• Booking or Enquiry Details: Travel dates, locations, and preferences

• Marketing Preferences: Consent to receive updates and promotions

• Demographic Information: Date of birth, location

• Website Usage Data: Cookies, IP address, and browsing history for website analytics.

3. How We Use Your Information

The information we collect may be used for the following purposes:

3.1 Service Delivery

• To respond to enquiries and process bookings

• To provide personalised services based on your preferences

3.2 Communication

• To contact you regarding your bookings or enquiries

• To send updates, promotional offers, and relevant news (only with your consent)

3.3 Business Operations

• To improve our website, services, and customer experience

• To conduct market research and gather insights

4. Consent

By submitting your information through our website, you consent to:

• The collection, use, and processing of your personal data for the purposes outlined in this policy

• Receiving marketing material from us unless you choose to opt out

You may withdraw your consent at any time by contacting us at platinumpassengers@outlook.co.za or Phone: +27 84 840 8181

5. Data Protection and Retention

5.1 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy.

6. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with:

• Trusted Service Providers: Payment processors or communication platforms assisting in service delivery

• Legal Authorities: Where disclosure is required by law

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Enhance user experience

• Track website performance and usage

You can manage cookie preferences in your browser settings. By continuing to use our site, you consent to the use of cookies.

8. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: platinumpassengers@outlook.com

• Phone: +27 84 840 8181